As the owner of the Zimi app, Zimi Ltd, is committed to providing quality services to you and this Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What personal information do we collect and hold?

Personal information is information or an opinion that identifies an individual. The types of personal information which we collect from you depends on the products and services which we are providing to you. Examples of personal information we collect and hold may include:

  • name and contact details (e.g. addresses, email addresses, phone numbers)
  • details of product and services you purchase from us
  • data and information about use of those products and services, activity on our website, use of the Zimi app and use of Powermesh enabled products
  • information about the hardware and devices used to access the Zimi app

How do we collect personal information?

Personal information is obtained by us in many ways including correspondence, by telephone, by email, via our website, through your use of the Zimi app and Powermesh enabled products, from publicly available sources, from automatic data collection tools (such as embedded web links and cookies) and from third parties.

Why do we collect, hold and use personal information?

We collect, hold and use your personal information for the primary purpose of providing Zimi and related services to you and for direct marketing (including by email or SMS) of news and offers which may interest you. Provision of Zimi and related services includes administrative management of our products and services, monitoring and enhancing the quality of the services we provide, monitoring use of Zimi and Powermesh enabled products, facilitating software updates and product support, and communicating with you and managing our relationship with you.

We may also use your personal information for secondary purposes where you have consented to such use or where the secondary purpose is related to the primary purposes referred to above and you would reasonably expect such use or disclosure. Personal information you or a third party have provided to us may be held by us and used to contact you, including by electronic communications, for marketing purposes (even if you are no longer using any of our products or services) until you opt out of receiving such information.

How do we hold personal information?

We will hold personal information as either physical records, records on our server and in some cases, records on third party servers, which may be located overseas.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However we may also obtain it from third parties. We may also disclose your information to and collect your information from, information matching providers, for example to verify the information you have provided to us and to confirm your identity.

If you provide us with personal information about another person, you acknowledge and agree that you are authorised by that person to do so, that you have told them their information has been provided to us and you have made them aware of this Policy.

We are not responsible for any information provided by you to third parties and that information is not subject to this Policy. You assume all privacy, security and other risks associated with providing any information, including personally identifiable information, to third parties via Zimi.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances including the following:

  • to our related bodies corporate, affiliates, agents, contractors and commercial partners
  • to third party service providers we use to provide Zimi
  • to manufacturers, wholesalers and retailers of Powermesh enabled and associated products
  • to offer specific products and services we feel may be of interest to you
  • to facilitate a transfer or sale of all or some of our assets and/or business
  • to third parties such as energy market participants, governments, councils and regulatory authorities and research institutions in furtherance of our business needs
  • where we are required or authorised by law to disclose that personal information
  • as expressly identified in the Terms of Use for the Zimi app

Security of personal information

Personal information is stored by us in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Although we have taken the steps described in this Policy to ensure that your personal information is stored securely, we do not guarantee that the personal information you provide will not be intercepted by others and decrypted When we no longer require your personal information for the purposes for which it was obtained (which purposes include direct marketing and data analysis), we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in files which will be kept by us for a minimum of 7 years from when it was collected or provided to us. You may opt out or unsubscribe from our mailing/marketing lists at any time by contacting us via the details listed at the end of this Policy.

Access to your personal information

You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. We will respond within a reasonable period of you making the request. Zimi will not charge any fee for making a request for access to the personal information which we hold in relation to you. Provided it is reasonable and practicable to do so, we will provide access to the information in the manner which you request. Zimi may charge an administrative fee for providing you with a copy of your personal information. In order to protect your personal information we may require information from you to verify your identity before releasing requested information to you.

Maintaining the quality of your personal information

It is important to us that your personal information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable using the contact details listed at the end of this Policy so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

We may modify and update this Policy at any time. Any updates to this Policy will be available at If you require a copy of this Policy in an alternative format, we will take such steps as are reasonable to provide you with a copy in that format.

Complaints and enquiries

If you have any queries or complaints about this Policy please contact us at the details listed below:

Privacy Officer
Zimi Limited
14 Millennium Circuit
Helensvale, Qld 4212

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